Your Privacy Preferences We at daya138

Welcome to the daya138 Privacy Policy page. We, daya138, take your privacy seriously — not merely to fulfill legal requirements, but because we believe your trust is the foundation of the long-term relationship we are building together.

This privacy policy describes our practices regarding the collection, use, storage, protection and disclosure of personal information you provide when using the daya138 platform — including the website, mobile app and all related services we offer to players in Malaysia.

This document applies to all users of the daya138 platform, whether as a visitor, registered user or active member. By browsing our website or creating an account, you acknowledge that you have read, understood and agreed to this privacy policy in its entirety.

Daya138 collects your personal information through several channels — whether provided directly by you, collected automatically as you use the platform, or obtained from legitimate sources. Below are full details of the types of information we collect:

Information You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, and username
• KYC verification documents: MyKad or passport copy, proof of address (bank statement or utility bill)
• Financial information: Bank account number, account holder name, and eWallet details for deposit and withdrawal purposes
• Communications: Live chat message content, emails and feedback you send to our support team

Information Collected Automatically

• Technical data: IP address, browser type, operating system and device version
• Usage data: Pages visited, games played, session duration and navigation patterns
• Transaction data: Deposit, withdrawal, wagering, and wins history
• Cookies and tracking technology: Session data, language preferences and account settings (see Section 6)

Data Categories Collected — Summary Table

Every piece of information we collect is used for a clear and legitimate purpose. daya138 does not use your data for any purpose unrelated to the provision of our services or applicable legal requirements.

• Account management: Create, verify and maintain your member account securely
• Transaction processing: Process deposits, withdrawals and all financial transactions quickly and accurately
• Identity verification (KYC): Fulfil anti-money laundering and fraud prevention legal requirements
• Customer service: Answering inquiries, resolving issues, and providing effective technical support
• Platform security: Detecting and preventing unauthorized access, fraud, money laundering, and other illegal activities
• Product improvement: Analyse usage patterns to improve user experience and develop new features
• Marketing communications: Sending offers, promotions, and updates — only to members who have opted in to receive them
• Legal compliance: Meet reporting and audit obligations required by relevant authorities

Daya138 does not sell, rent or trade your personal information to any third party for their own commercial purposes. This is a non-negotiable commitment.

However, in certain limited and lawful circumstances, your information may be shared with the following parties:

Trusted Service Providers

We work with carefully selected third-party service providers to support our platform operations, including game platform providers (Evolution, Pragmatic Play and others), payment processors (FPX, eWallet), cloud service providers and customer support teams. All providers are bound by strict confidentiality agreements and may only use your data for specified purposes.

Legal Requirements

Daya138 may disclose your personal information where required by law, court order, or direction from a competent regulatory authority — including financial crime investigations, money laundering cases, or requests from legitimate law enforcement agencies.

Business Transfer

In the event of a merger, acquisition or sale of company assets, user information may be transferred as part of that transaction. We will notify you in advance and ensure that equivalent privacy protections are maintained by the acquiring party.

Your data security is more than a priority — it is the foundation of trust that underpins the entire daya138 platform. We continuously invest in the latest security infrastructure to keep your information protected at all times.

• 256-bit SSL/TLS encryption: All data transmitted between your device and daya138 servers is encrypted using banking-standard security protocols
• Stored data encryption: Sensitive information such as passwords and bank account numbers is stored in encrypted format that cannot be read even by internal staff
• Layered access controls: Access to user data is restricted on a "need-to-know" basis — only authorised staff with a legitimate business need may access sensitive information.
• 24/7 Monitoring: Our security system continuously monitors traffic and account activity to detect any anomalies or intrusion attempts.
• Two-factor authentication (2FA): An additional security layer is available for all member accounts to prevent unauthorized access
• Regular security audits: Our platform undergoes regular penetration testing and security audits by independent third parties

Daya138 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you when you return.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Collecting aggregated data on how users interact with our platform to help us make improvements.
• Functional cookies: Saving your preferences such as language, currency, and display settings to deliver a more personalized experience.
• Marketing cookies: Used to display relevant offers and promotions based on your interests and usage history — with your consent only.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of the daya138 platform.

As a daya138 platform user, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

Daya138 retains your personal information for as long as your account is active or as long as needed to provide services to you. After account closure, we retain certain data for prescribed periods to meet our legal and regulatory obligations.

Once the designated retention period has expired, your data will be securely deleted or anonymized in accordance with procedures established by daya138.

Daya138 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, technology used, new legal requirements, or other reasonable operational reasons.

When we make significant changes to this policy, we will notify you via:

• A clear notice on the homepage or within the daya138 platform
• Email to the address registered to your account
• In-app notifications on the daya138 mobile app (where applicable)

The changes will take effect on the date stated in the notice. Continued use of the daya138 platform after that date constitutes your acceptance of the latest version of our privacy policy. If you disagree with the changes made, you have the right to close your account before the amendment takes effect.

If you have any questions, concerns or complaints regarding our privacy policy or how we handle your personal data, please do not hesitate to contact us. Our privacy and support team is available to assist you at any time.

We aim to respond to all privacy-related enquiries within 3 business days. For formal data rights requests, please clearly state the type of request so we can process it faster and more accurately.